Welcome To Huduma Kenya
Huduma Kenya Service Delivery Programme (HKSDP) is a Kenya Vision 2030 Flagship Project established vide the Kenya Gazette Notice No. 2177 of 4th April, 2014. The Programme has the mandate to transform Public Service Delivery in order to ensure access to efficient, effective and citizen-centric services through One-Stop-Shop platforms.
Since its inception, the HKSDP has managed to successfully deploy services from various Ministries, Departments, Agencies and County Governments (MDACs) services in the 52 Huduma Centres across the 47 counties countrywide.Executive Order No. 1 of 2023 anchors the Programme under the Ministry of Public Service, Gender and Affirmative Action - State Department for Public Service.
To achieve its mandate, HKSDP has operationalized four service delivery platforms namely; 52 Huduma Centres across the 47 Counties, Huduma Contact Centre accessible through the call number 020-6900020, Huduma Mashinani Outreaches and Huduma electronic and mobile platforms.
The guiding principle of the Huduma service delivery is “Service Excellence”, & and its core values known as the ‘Huduma DNA’, are Courtesy, Innovation, Integrity, Transparency and Passion.
