Huduma Centres provide over 150 government services under one roof. These include:
- Identity services such as National IDs, birth and death certificates
- Social services such as SHA, NSSF, pension and welfare programs
- Tax and compliance such as KRA PIN, tax filing support
- Business and professional such as AGPO registration, KISM membership, training programs
- Other citizen services such as Land, education, and social development services
👉 For the complete list of services, click the link All Services >>
- Huduma Kenya does not collect any revenue from the delivery of services to citizens.
- Citizens will incur service fees for the respective service, plus a convenience fee through the e‑Citizen platform.
- The total cost depends on the Ministry, Department, or Agency (MDA) providing the service.
Core Service Fee
· Set by each MDA depending on the process.
· Covers the actual cost of processing your document or request.
· Examples:
o Replacing a national ID
o Renewing a driver’s license
o Getting a business permit
Each service has a different base price
Convenience Fee
· A standard processing charge applied whenever you use the e‑Citizen portal.
· Ensures secure, transparent, and efficient handling of transactions.
Separate from the core service fee
- Assisted services help citizens complete online applications or access digital platforms.
- Offered at Huduma Centre cyber cafés for tasks like printing, scanning, uploading documents, and e‑Citizen transactions.
- Customers pay a small auxiliary service fee (e.g., Ksh 150) which is standardized and controlled by Huduma Kenya.
- Cyber cafés provide assisted services to ensure no citizen is left behind in the digital shift.
- Fees are regulated nationally to prevent exploitation.
- Rates are visibly displayed in every cybercafé.
- Operated by vetted officers trained on Customer Service Excellence (CSE) and service delivery standards.
- Data privacy is safeguarded — citizen information is handled responsibly.
- Huduma Kenya sets national rates.
- Rates are displayed openly at all Huduma Centre cyber cafés.
· The cyber cafés inside Huduma Centres are operated by independent business owners selected through a competitive government tendering process.
· These operators must be AGPO‑certified (Access to Government Procurement Opportunities), a Kenyan government program that empowers youth, women, and persons with disabilities to win public tenders.
· Because cyber cafés are private businesses, they charge a small auxiliary service fee (e.g., Ksh 150) for assisted services such as printing, scanning, or helping with online applications.
· This convenience fee is separate from official e‑Citizen charges and goes directly to the operator for their time and services.
· Huduma Centres themselves remain government‑run, staffed by vetted officers trained in Customer Service Excellence (CSE) and service delivery standards.
- Kenya’s first all‑government contact centre, offering one unified communication channel for citizens.
- Citizens can call 1919, email, or message on the Huduma Kenya official social media platforms to get official information without visiting a Huduma Centre physically.
- Queries are logged, tracked, and escalated to the right MDA when needed.
- Provides information and guidance on over 150 government services, including IDs, passports, NHIF, NSSF, KRA, AGPO, and professional programs.
- All payments are made via e‑Citizen for transparency and security.
- A dedicated service within the Huduma Contact Centre offering emotional support and counselling.
- Citizens can reach it directly by dialing 1919.
- Staffed by vetted counsellors trained in confidentiality and professional standards.