Huduma Awards

Since the inception of the Huduma Kenya programme, the success of the programme has been tangible.It has been lauded as the
Government programme that is citizen centric as it has met the needs and aspirations of the Kenyans and gone beyond their expectations.

Best innovation citizen -centred services

Channel Awarded: Service By Appointment

Awarded By: Africa Public Service Award

Position: Runners Up

Date:June, 2021

Location:

Most Innovative Partner in Service Delivery

Channel Awarded: Huduma Card

Awarded By: 5th Edition of the All Africa Public Service Innovation Award (AAPSIA)

Position: 1

Date:December, 2018

Location: Addis Ababa, Ethiopia

Force for Good Award

Channel Awarded: Huduma ICT infrastructure

Awarded By: VMWare inaugural global award; VMworld Europe 2018

Position: 1

Date:November, 2018

Location: Barcelona Spain

Leadership Award

Channel Awarded: Huduma Leadership

Awarded By: CIO100 Annual Symposium and Awards

Position: 1

Date:November, 2018

Location: Nairobi Kenya

Social State Corporate

Channel Awarded: Huduma Contact Centres

Awarded By: OLX Social Media Awards?

Position: 1

Date:May, 2017

Location: Nairobi Kenya

Facilitating Payment of Tax in Kenya

Channel Awarded: Huduma Centres

Awarded By: KRA

Position: 1

Date:November, 2017

Location: Nairobi Kenya

Innovative Management of Public Service

Channel Awarded: Huduma Mashinani

Awarded By: The 36th AAPAM Roundtable Conference

Position: 3

Date:November, 2017

Location: Rabat Morocco

Overall Winner

Channel Awarded: Huduma Centres

Awarded By: CSW Awards

Position: 1

Date:October, 2016

Location: Nairobi Kenya

Community Service

Channel Awarded: Huduma Mashinani

Awarded By: CSW Awards

Position: 1

Date:October, 2016

Location: Nairobi Kenya

Social State Corporate

Channel Awarded: Huduma Contact Centre

Awarded By: OLX Social Media Awards?

Position: 1

Date:October, 2015

Location: Nairobi Kenya

Improving the Delivery of Public Services

Channel Awarded: Huduma Centre

Awarded By: UNPSA

Position: 1

Date:June, 2015

Location: Medellin Colombia

Best innovation in Service Delivery

Channel Awarded: Huduma Centres

Awarded By: Africa Public Service Day

Position: 1

Date:June, 2015

Location: Brazzaville Congo

Service Excellence Awards

Channel Awarded: Huduma Centres

Awarded By: Institute of Customer Service Kenya

Position: 1

Date:October, 2015

Location: Nairobi Kenya

Institution Category

Channel Awarded: Huduma Contact Centre

Awarded By: Ombudsman Institution Category Award

Position: 1

Date:July, 2015

Location: Nairobi Kenya

Use of ICT in the Public Service

Channel Awarded: Huduma ICT infrastructure

Awarded By: ICTA Awards

Position: 1

Date:February, 2014

Location: Nairobi Kenya

Service Excellence Awards

Channel Awarded: Huduma Centres

Awarded By: Public Service

Position: 1

Date:October, 2014

Location: Nairobi Kenya

Innovations

Channel Awarded: Service By Appointment

Awarded By: Africa Public Service Day

Position: 1st Runners up

Date:June, 2021

Location: Zimbabwe

Best Pavilion

Channel Awarded: Pavillion Branding and Set-Up

Awarded By: Africa Public Service Day

Position: 1

Date:June, 2021

Location: Zimbabwe

Best Managed Organization category

Channel Awarded:

Awarded By: Africa Public Service Day

Position: 1st Runners Up

Date:June, 2023

Location: Zimbabwe

Institutional Category of Public Service Delivery at the Fourth Edition Huduma Ombudsman Awards

Channel Awarded: Huduma Mashinani

Awarded By: CAJ Huduma Ombudsman Awards

Position: 1st Runners Up

Date:November, 2023

Location: Kenya

Kenya's Most Inclusive Public Services Provider

Channel Awarded: Inclusivity

Awarded By: Gender and Disability Development Centre

Position: 1

Date:December, 2024

Location: Kenya

Best Pavilion Award

Channel Awarded: Pavilion Branding and Set-Up

Awarded By: Africa Public Service Day

Position: 1

Date:June, 2025

Location: Kenya

Model Designed to Serve Large Numbers of Customers by Leveraging Emerging Technologies, Offering Services with a Listening Attitude, and Recognizing Vulnerable Groups

Channel Awarded: Universal Agent

Awarded By: Africa Public Service Day

Position: 2nd Runners Up

Date:June, 2025

Location: Kenya