Huduma Awards

Since the inception of the Huduma Kenya programme, the success of the programme has been tangible.It has been lauded as the
Government programme that is citizen centric as it has met the needs and aspirations of the Kenyans and gone beyond their expectations.

Innovative Management of Public Service Category

Silver award in the 2017 Innovative Management of Public Service category, Awards by the African Association for Public Administration and Management (AAPAM)

2016 Customer Service Week Awards

Overall winner in the 2016 Customer Service Week, Awards by the Institute of Customer Experience (ICX) Kenya.

Community Service category Awards

Winner in 2016 Customer Service Week Community Service category, Awards by the Institute of Customer Experience (ICX) Kenya.

OLX Social Media Awards

Number 1 in the OLX Social Media Awards (SOMA) 2015, Social State Corporate Category.

United Nations Public Service Award

Number 1 in the 2015 United Nations Public Service Award in the category Improving the Delivery of Public Services.

Innovative Management of Public Service Category

Number 1 in Africa in the 2015 Innovative Management of Public Service Category, Awards by the African Association for Public Administration and Management.

African Public Service Awards

Number 1 in the 2015 African Public Service Awards in the category Innovations in Service Delivery.

Service Excellence Awards 2015

Number 1 in the 2015 Service Excellence Awards in Government Services, Awards by the Institute of Customer Service Kenya.

Ombudsman Award

Number 1 in the 2015 Huduma Ombudsman Award-Institution Category.

2014 Awards by the Information Communication Technology Association of Kenya

Number 1 in use of ICT in the Public Service, 2014 Awards by the Information Communication Technology Association of Kenya.

Africa Public Service Day (APSD) 2023

Huduma Kenya feted as the Best Managed Organisation in the Continental Africa Public Service Day (APSD) celebrations held in Victoria Falls, Zimbamwe.

1st Runners Institutional in Public Service Delivery

1st Runners Up in the Institutional Category of Public Service Delivery at the Fourth Edition of Huduma Ombudsman Awards.

CSW Awards Overall Winner 2016

Facilitating Payment of Tax 2017

KRA warded Huduma for its part in facilitating tax revenue collection

Social State Corporate 2018

Huduma Contact Center won The Social State Corporate Award By OLX Social Media Awards

Leadership Award 2018

By CIO100 Annual Symposium and Awards in the Huduma Leadership Category

Force For Good Award 2018

VMWare inaugural global award at VMWare Europe 2018

Runners Up for Innovations for inclusive and equitable service delivery award

Huduma Mashinani secured runners up in the Africa Public Service Award

Innovations Award 2021

The Huduma Card won the Innovations Award 2021 at the 5th Edition of the All Africa Public Service Innovation Award (AAPSIA)

Best Pavilion

In the Category of Pavilion Branding and set-up Huduma secured 1st Position in the Awards held on Africa Public Service Day